DevTech®com	Software, Services and Solutions for a Connected World.

Software Consulting	Consumer Group	Products	Contact Information
Open Source @ DevTech	Fee Structure	Product Support

Telephone Support Hours

Support is provided via e-mail and direct telephone communication during normal business hours, US Eastern Time zone. For those who have urgent needs outside of normal business hours, additional support packages at higher rates include access to an on-call telephone.

Telephone Support Hours

Time (US Eastern)	Sun	Mon	Tue	Wed	Thu	Fri	Sat
00:00 - 01:00	Emergency	Emergency	Emergency	Emergency	Emergency	Emergency	Emergency
01:00 - 02:00	Emergency	Emergency	Emergency	Emergency	Emergency	Emergency	Emergency
02:00 - 03:00	Emergency	Emergency	Emergency	Emergency	Emergency	Emergency	Emergency
03:00 - 04:00	Emergency	Emergency	Emergency	Emergency	Emergency	Emergency	Emergency
04:00 - 05:00	Emergency	Emergency	Emergency	Emergency	Emergency	Emergency	Emergency
05:00 - 06:00	Emergency	Emergency	Emergency	Emergency	Emergency	Emergency	Emergency
06:00 - 07:00	Emergency	Emergency	Emergency	Emergency	Emergency	Emergency	Emergency
07:00 - 08:00	Emergency	Emergency	Emergency	Emergency	Emergency	Emergency	Emergency
08:00 - 09:00	Urgent	Urgent	Urgent	Urgent	Urgent	Urgent	Emergency
09:00 - 10:00	Urgent	Normal	Normal	Normal	Normal	Normal	Emergency
10:00 - 11:00	Urgent	Normal	Normal	Normal	Normal	Normal	Emergency
11:00 - 12:00	Urgent	Normal	Normal	Normal	Normal	Normal	Emergency
12:00 - 13:00	Urgent	Normal	Normal	Normal	Normal	Normal	Emergency
13:00 - 14:00	Urgent	Normal	Normal	Normal	Normal	Normal	Emergency
14:00 - 15:00	Urgent	Normal	Normal	Normal	Normal	Normal	Emergency
15:00 - 16:00	Urgent	Normal	Normal	Normal	Normal	Normal	Emergency
16:00 - 17:00	Urgent	Normal	Normal	Normal	Normal	Normal	Emergency
17:00 - 18:00	Urgent	Urgent	Urgent	Urgent	Urgent	Urgent	Emergency
18:00 - 19:00	Urgent	Urgent	Urgent	Urgent	Urgent	Urgent	Emergency
19:00 - 20:00	Urgent	Urgent	Urgent	Urgent	Urgent	Emergency	Urgent
20:00 - 21:00	Urgent	Urgent	Urgent	Urgent	Urgent	Emergency	Urgent
21:00 - 22:00	Urgent	Urgent	Urgent	Urgent	Urgent	Emergency	Urgent
22:00 - 23:00	Urgent	Urgent	Urgent	Urgent	Urgent	Emergency	Urgent
23:00 - 24:00	Urgent	Urgent	Urgent	Urgent	Urgent	Emergency	Urgent

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